Hot Table is a fast-growing service franchise based in Connecticut and Massachusetts that serves panini, salads and soups. Hot Table’s loyalty program “Press Club” is unique, and they wanted to ensure the loyalty experience was on-brand and seamless. “We didn’t want to integrate multiple platforms to offer loyalty, ordering and marketing” says John DeVoie, President of Hot Table. Within eight months of launch, Hot Table was able to grow their loyalty membership by 80%. They also doubled their digital (mobile and web) order volume within this same time frame.
John DevoiePresident Hot Table
Within a year, we have seen an almost 300% return on our investment in Incentivio. With our cutting edge Point of Sale system and a comprehensive digital guest experience platform in Incentivio, I think we’re well positioned to continue to thrive in this age of digital disruption in the restaurant industry.