Integrations
Ovation
Ovation provides actionable guest feedback that drives revenue.
About the Integration
About Ovation
"Voted the #1 guest feedback platform in a nationwide RestaurantOwner.com survey, Ovation uses a 2-question SMS-based survey as a Digital Table Touch™ that has redefined guest feedback. Through frictionless integrations with online ordering platforms and other tools, Ovation allows restaurants to easily resolve guest concerns in real-time, get more 5-star reviews, discover insights to improve, and drive revenue."
Guest Feedback and Reviews All in One Place
Gather customer data for all locations regardless of how customers interact with your brand, i.e. 3rd party delivery, online ordering etc.. Effortlessly measure satisfaction 18x more effectively than current methods.
Easily and Instantly Resolve Concerns
Ovation’s customer chat platform enables your team to instantly engage with guests in the moment to resolve concerns and win them back. Delight your customers with immediate communication. 16x better at customer conversations than online reviews.
Discovering Trends to Improve and Drive Retention
Leverage our machine learning algorithms to understand what improvement can be made on- and off-premises. Gain intelligent insights about your individual customers so marketing can target them based on their behavioral characteristics.
What Syncs
- Guest profiles and contact data
- Order and loyalty history
- Campaign performance metrics
- Segmentation and preference data
Requirements
- Active Ovation account
- Incentivio platform subscription
- API credentials for data sync
Key Benefits
Unified Guest View
Combine order history, loyalty activity, and engagement data into one profile for smarter, more personal marketing.
Automated Campaigns
Trigger targeted messages based on guest behavior — first visit, lapsed, birthday, favorite item — without lifting a finger.
Measurable Lift
Track campaign revenue, redemption rates, and guest lifetime value directly inside the Incentivio dashboard.
Ready to Connect Ovation?
Book a demo to see how the Ovation integration works with Incentivio.
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