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Oracle

Incentivio’s Oracle MICROS Simphony integration connects loyalty, ordering, payments, and guest data across digital and in-store channels.

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About the Integration

Incentivio integrates directly with Oracle MICROS Simphony to power connected loyalty, payments, and guest experiences across digital and in-store channels. Restaurant brands using Oracle can unify loyalty, gift cards, online ordering, marketing, and Scan to Pay while maintaining accurate, real-time POS connectivity.

This integration supports a seamless guest journey and gives operators greater control, visibility, and ownership of their data.

Loyalty Across Every Channel

Deliver a consistent loyalty experience wherever guests order. Guests can earn and redeem offers online, in-app, and in-store, while team members can quickly identify loyalty members at the POS using a phone number, email address, or mobile app scan. New members can sign up in-store or through digital channels.

Branded Ordering with Real-Time Menu Sync

Launch fully branded online ordering and mobile apps powered by Incentivio, with menus that automatically sync from Oracle. This ensures accurate pricing, real-time availability, and consistent menu configurations across all ordering channels.

Unified Gift Cards

Support physical and digital gift cards online, in-app, and in-store. Guests can purchase, send, and redeem gift cards across locations, while operators benefit from centralized reconciliation and simplified gift card management.

First-Party Data and Insights

Maintain ownership of first-party guest data while gaining visibility into loyalty engagement, offer performance, and guest behavior. These insights help teams optimize marketing and drive repeat visits.

Faster Checkout with Scan to Pay

Enable faster in-store checkout with Scan to Pay. Guests can preload funds or use a saved payment method, apply loyalty offers ahead of time, and complete checkout with a single scan.

What Syncs

  • Menu items, modifiers, and categories
  • Pricing and availability by location
  • Orders sent directly to kitchen display
  • Guest profiles and order history

Requirements

  • Active Oracle subscription
  • Oracle API access enabled
  • Incentivio platform subscription

Key Benefits

Automatic Menu Sync

Menu changes in Oracle automatically update across all your digital ordering channels, eliminating manual updates and reducing errors.

Real-Time Order Injection

Online orders flow directly into Oracle and appear on your kitchen display system, keeping operations smooth during peak hours.

Unified Guest Data

Combine in-store and digital order data into a single guest profile, enabling smarter marketing and more personalized experiences.

Ready to Connect Oracle?

Book a demo to see how the Oracle integration works with Incentivio.

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