Ovation

About the Integration

About Ovation

"Voted the #1 guest feedback platform in a nationwide RestaurantOwner.com survey, Ovation uses a 2-question SMS-based survey as a Digital Table Touch™ that has redefined guest feedback. Through frictionless integrations with online ordering platforms and other tools, Ovation allows restaurants to easily resolve guest concerns in real-time, get more 5-star reviews, discover insights to improve, and drive revenue."

A mobile screenshot of Ovation the actionable guest feedback platform.

Guest Feedback and Reviews All in One Place

Gather customer data for all locations regardless of how customers interact with your brand, i.e. 3rd party delivery, online ordering etc.. Effortlessly measure satisfaction 18x more effectively than current methods.

Ovation dashboard screenshot for the restaurant feedback platform.

Easily and Instantly Resolve Concerns

Ovation’s customer chat platform enables your team to instantly engage with guests in the moment to resolve concerns and win them back. Delight your customers with immediate communication. 16x better at customer conversations than online reviews.

Discovering Trends to Improve and Drive Retention

Leverage our machine learning algorithms to understand what improvement can be made on- and off-premises. Gain intelligent insights about your individual customers so marketing can target them based on their behavioral characteristics.

A screenshot of Ovation insights the restaurant guest feedback platform.

Key Benefits

Unified Guest View

Combine order history, loyalty activity, and engagement data into one profile for smarter, more personal marketing.

Automated Campaigns

Trigger targeted messages based on guest behavior — first visit, lapsed, birthday, favorite item — without lifting a finger.

Measurable Lift

Track campaign revenue, redemption rates, and guest lifetime value directly inside the Incentivio dashboard.