Privacy Policy
Effective Date: January 1, 2023
Last Updated: June 16, 2023
At Incentivio, Inc. (“Incentivio,” "Company" or "We") we are committed to protecting the privacy and security of the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide on the incentivio.com website and on any of our products or services (collectively "Services"). This Privacy Policy outlines how we collect, use, disclose, and protect the Personal Information you provide when using our Services. By accessing or using our Services, you agree to the terms and conditions of this Privacy Policy.
This Privacy Policy applies only to information we collect via the Services. This policy DOES NOT apply to information that:
- You provide to or is collected by any third party (see Third-Party Links and Services).
- You provide to our Customers outside of our Services. Our “Customers” (e.g., restaurants, bars, and cafes) are independent third parties that maintain their own business practices and policies outside of their relationship with Incentivio and their use of the Services. Therefore, we are not responsible for their privacy policies or practices.
Please read this policy carefully to understand our policies and practices regarding your Personal Information and how we will process it. If you do not agree with our policies and practices, do not register with, or use the Services. By registering with, or using the Services, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Services after we revise this Privacy Policy means you accept those changes, so please check the policy periodically for updates.
Information We Collect and How We Collect It
Information we collect includes both information you knowingly and actively provide us when using our Services, and any information automatically sent by your devices in the course of accessing our Services. We collect information from and about users of our Services as follows.
Information You Provide to Us
When you use our Services, we may collect:
- Personal Information: We may collect personal information that you provide to us, such as your name, email address, phone number, and any other information you choose to provide when creating an account using our Services.
- Transaction Information: We may collect details of your transactions with us, including orders, reservations, and other related details.
- We may collect information about your interactions with our Services, such as your IP address, device information, browser type, and browsing activities.
- Location Information: With your consent, we may collect information about your location to process your transaction or to provide you with relevant services and offers.
- Your responses to surveys that we might ask you to complete for research purposes.
You may also provide information for publication or display ("Posted") on public areas of the Services (collectively, "User Contributions"). Your User Contributions are Posted and transmitted to others at your own risk. Additionally, we cannot control the actions of third parties with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Automatic Information Collection and Tracking
We may process limited user data, and only the minimum amount necessary to maintain our Services. Information collected automatically may be used to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.
When you download, access, and use the Services, it may use technology to automatically collect:
- Usage Details. When you access and use the Services, we may automatically collect certain details of your access to and use of the Services, including traffic data, communication data, and the resources that you access and use on or through the Services.
- Device Information. We may collect information about your mobile device and internet connection, including the device's unique device identifier, IP address, operating system, browser type, mobile network information, and the device's telephone number.
- Stored Information and Files. The Services also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.
- Location Information. With your consent, the Services may collect real-time information about the location of your device.
If you do not want us to collect this information do not download or use the Services or delete it from your device.
Information Collection and Tracking Technologies
The technologies we use for automatic information collection may include:
- Cookies (or mobile cookies). A cookie is a small file placed on your device. It may be possible to refuse to accept cookies by activating the appropriate settings on your device. However, if you select this, you may be unable to access certain parts of our Services.
- Web Beacons. Pages of the Services may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related Services statistics (for example, recording the popularity of certain Services content and verifying system and server integrity).
Third-Party Information Collection
When you use the Services, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:
- Advertisers, ad networks, and ad servers.
- Analytics companies.
These third parties may use tracking technologies to collect information about you when you use the Services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information, to:
- Provide you with the Services, including processing your orders.
- Communicate with you regarding your account, orders, and other relevant information.
- Provide you with any other information, products, or services that you request from us.
- Fulfill any other purpose for which you provide it.
- Improve our Services.
- Personalize your experience and provide you with tailored offers, promotions, and recommendations.
- Monitor and analyze trends, usage, and activities to enhance our Service’s performance and user experience.
- Protect the security and integrity of our Services and prevent fraud or unauthorized access.
- Comply with legal obligations and enforce our policies.
- Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- Notify you when Services updates are available, and of changes to any products or services we offer or provide through it.
The usage information we collect helps us to improve our Services and to deliver a better and more personalized experience by enabling us to:
- Provide you with your order history.
- Store information about your preferences, allowing us to customize our Services according to your individual interests.
- Speed up your searches.
- Recognize you when you use the Services.
With your consent, we use location information we collect to, for example, display restaurants that are close to you, to deliver your order, or to process your order.
How We Share Your Information
We may share aggregated information about our users, and information that does not identify any individual or device, without restriction.
In addition, we may disclose personal information that we collect or you provide:
- Our Customers for the purpose of fulfilling your orders or providing requested servicesTo our subsidiaries and affiliates.
- To contractors, service providers, and other third parties we use to support our business who assist us in our operations and to deliver services to you (e.g., payment processors, marketing agencies, customer support providers).
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce our rights arising from any contracts entered into between you and us, including the EULA, Terms of Use, and for billing and collection.In the event of a corporate transaction, such as a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Incentivio, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Your Choices About Our Collection, Use, and Disclosure of Your Information
We strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of your information.
- Tracking Technologies. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies or block the use of other tracking technologies, some parts of the Services may then be inaccessible or not function properly.
- Location Information. You can choose whether or not to allow the Services to collect and use real-time information about your device's location through the device's privacy settings. If you block the use of location information, some parts of the Services may become inaccessible or not function properly.
- Promotion by the Company. You can opt out of receiving promotional emails by following the unsubscribe instructions included in those communications.
Accessing and Correcting Your Personal Information
You can review and change or update your personal information by logging into the Services and visiting your account profile page.
You may also send us an email at support@incentivio.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Data Security
We implement appropriate technical and organizational measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction.
The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet and mobile services is not 100% secure. Although we do our best to protect your personal information, we cannot guarantee absolute security of your personal information transmitted through our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.
Data Retention
We retain your Personal Information only for as long as we have a business need to do so or if we have a legal requirement to do so.
Third-Party Links and Services
Our Website and Services may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review their privacy policies before interacting with them.
Children’s Privacy
Our Services are not intended for children under 13 years of age, and we do not knowingly collect Personal Information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at support@incentivio.com.
Changes to Our Privacy Policy
We may update our privacy policy from time to time. If we make material changes to how we handle or process our users' personal information, we will post the notice on this page and/or provide you notice such as sending you an email. Your continued use of the Services on or after the effective date of the revised Privacy Policy (or such other act specified at that time) will constitute your consent to those changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at: 1-888-586-6624 or privacy@incentivio.com
This section applies solely to California residents and supplements our Privacy Policy above.
Collection and Disclosure of Personal Information
We may collect and disclose or may have collected and disclosed your personal information to certain categories of third parties, as described below.
● Our Subsidiaries and Affiliates.
● Service Providers.
● Law enforcement authorities or other government officials where required or permitted by law.
● Our Subsidiaries and Affiliates.
● Service Providers.
● Law enforcement authorities or other government officials where required or permitted by law.
● Our Subsidiaries and Affiliates.
● Service Providers.
● Law enforcement authorities or other government officials where required or permitted by law.
● Our Customers (i.e., restaurants); for example, if you provide your address for food delivery, we will share it with the restaurant
● Our Subsidiaries and Affiliates.
● Service Providers.
● Law enforcement authorities or other government officials where required or permitted by law.
- To audit our interactions with you to ensure compliance with applicable law and to measure the effectiveness of our products and services;
- To detect, prevent, and prosecute harmful, fraudulent, or illegal activity;
- To identify and repair bugs on our site or mobile applications;
- To provide services;For research and development; and
- To further our business goals.
Sale or Sharing of Personal Information
We do not sell, as defined under CCPA, your personal information to third parties. In the preceding twelve (12) months, we have not sold any personal information.
Your Rights
If you are a California resident, you have the right to:
- Request, twice in a 12-month period, access to the personal information we have collected, used, disclosed, and sold or shared about you,
- Deletion of the personal information we have collected from you (subject to certain exceptions),
- Correction of the personal information we maintain about you, if that information is inaccurate,
- Limitation of our use and disclosure of sensitive personal information used for inferring characteristics about you,
- Opt-out of the sale of your personal information or sharing of your personal information for cross-context behavioral advertising purposes.
You can exercise your rights by submitting a request by emailing us at privacy@incentivio.com. Before processing your request, we will take reasonable steps to verify your identity, which will include verifying that the email address from which you submit the request matches the email address we maintain on file for you. To ensure you are the owner of the email address, you must respond to a confirmation email that we will send to that email address. In some cases, we may ask that you provide additional information to verify your identity. You may also designate an authorized agent to make a request on your behalf. The authorized agent may submit the request by emailing us at and will be required to provide proof that they have been authorized to act on your behalf. If the authorized agent does not provide such proof, you will be required to confirm your identity and the authenticity of the request.
We do not sell or share your Personal Information for cross-contextual behavioral advertising.
We will not discriminate against you on account of your exercise of your California privacy rights.
If you require assistance reading this Privacy Policy or otherwise have difficulty navigating it, please contact us at privacy@incentivio.com for support.
Colorado, Connecticut and Virginia Residents
This section applies solely to Colorado, Connecticut, and Virginia residents and supplements our Privacy Policy above.
If you are a Colorado, Connecticut, or Virginia resident, you have the right to:
- Request access to, or correction or deletion of, your personal information
- Opt out of the processing of your personal information for targeted advertising purposes or the sale of your personal information.
You can exercise your rights by submitting a request by emailing us at privacy@incentivio.com. Before processing your request, we will take reasonable steps to verify your identity, which will include verifying that the email address from which you submit the request matches the email address we maintain on file for you. To ensure you are the owner of the email address, you must respond to a confirmation email that we will send to the email address. In some cases, we may ask that you provide additional information to verify your identity. You may appeal our decision with respect to a request you have submitted by emailing us at privacy@incentivio.com.
We do not sell, share, or otherwise process your personal information for targeted advertising purposes.
Utah Residents
This section applies solely to Utah residents and supplements our Privacy Policy above.
If you are a Utah resident, you have the right to:
- Request access to your personal information;
- Request the deletion of personal information you have provided to us;
- Opt out of the processing of your sensitive information; or
- Opt out of the processing of your personal information for targeted advertising purposes or the sale of your personal information.
You can exercise your rights by emailing us at privacy@incentivio.com. Before processing your request, we will take reasonable steps to verify your identity, which will include verifying that the email address from which you submit the request matches the email address we maintain on file for you. To ensure you are the owner of the email address, you must respond to a confirmation email that we will send to the email address. In some cases, we may ask that you provide additional information to verify your identity.
We do not process your personal information collected through this Site for targeted advertising purposes or the sale of your personal information.
