CHURN MANAGEMENT

Bring Guests Back
Before They're Gone.

AI predicts at-risk guests with 97% accuracy, and personalized offers bring them back automatically.

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Churn builds quietly.

It shows up as fewer repeat visits, lower lifetime value, rising acquisition costs, and slower same-store sales growth. Churn Management identifies at-risk guests early and sends a re-engagement offer automatically.

Same Guest DataBuilt on the platform's guest data, not a separate system.
Early Warning SignsSpot fewer visits or smaller orders before a guest is gone.
Personal, Not BlanketPersonalized email and SMS, not a blanket discount.
Measured ReturnsTrack returning guests and the revenue that follows.

What Flags a Guest as At-Risk

A guest doesn't show up as Sliding or Churned by accident.

  • Every guest's engagement tracked continuously
  • Declining visits and smaller orders reflected in real time
  • Same engine triggers the automatic re-engagement offer

Automated, Personalized Re-engagement

A guest flagged at risk shouldn't get a generic blast or wait for someone to notice.

  • Personalized email and SMS, not a blanket discount
  • Runs automatically, no manual list-building
  • Rebuilds habits with your best guests

Built for Multi-Unit Restaurants

Ideal for restaurant groups with 5+ locations protecting revenue at scale.

  • Brand-level view of where churn hurts most
  • Location-level view of which stores slip and why
  • Behavior patterns across regions, not just one store
  • One re-engagement strategy, applied everywhere

Prove It's Working

"We think it's helping" isn't the same as knowing it is.

  • Track how many at-risk guests come back
  • See the revenue after a re-engagement offer
  • Turn at-risk behavior into a measurable outcome

Frequently
Asked Questions

Engagement is tracked continuously, so declining visits and smaller orders surface in real time, before a guest stops ordering entirely.

The AI model predicts at-risk guests with 97% accuracy, based on early signs like declining visits and smaller orders.

No, unless you want to. Re-engagement can run automatically once a guest is flagged as at risk, or your team can build and send it manually.

No. Offers are personalized to the guest by email and SMS, not a blanket discount.

Yes. It's built for restaurant groups with 5 or more locations, with visibility at both the brand and location level.

You can track how many at-risk guests come back and the revenue that follows.

Your Next Lost Guest
Is Predictable.

Find your at-risk guests and bring them back automatically.

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