UPSELL

More Per Order, No Extra Work.

AI learns what each guest is likely to add, and gets sharper with every order.

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Recommendations Report in Incentivio for Q's Cafe, all locations, last 30 days: 68.40% of orders displayed a recommendation, 9,566 orders with a purchased recommendation, 18.60% revenue lift and $41,862 revenue added through recommendations. Top recommended items are Cold Brew, Chocolate Chip Cookie and Vanilla Latte, with the average basket value trend by recommendation type.

Traditional upsells rely on static rules, hoping a hand-picked add-on lands.

Incentivio uses AI to identify the add-ons a guest is likely to choose, surfaces them during ordering, and gets sharper the longer it runs. No logic to build or maintain.

Guest BehaviorAI recommends add-ons based on what guests order.
Sharper Over TimeNo manual tuning required to start.
Control When NeededOverride specific items or categories anytime.
Every Location at OnceSame AI logic everywhere, deployed in one move.

Recommendations, Not Guesswork

A static rule guesses at what a guest wants. This learns it.

  • Suggests items that pair with the cart
  • Based on what guests naturally buy together
  • Gets better the longer it runs

Revenue Without the Discount

Growing the check doesn’t have to mean giving margin away.

  • Higher-value orders without a discount code
  • Better conversion on add-ons
  • Recommendations that feel like a suggestion, not a script

Hands-Off by Default, Hands-On Anytime

Most brands never touch a setting, but control is there when you need it.

  • Override the AI to spotlight an item or campaign
  • Fix a miscategorized item yourself
  • Set how many recommendations show, capped per category

Built for Multi-Unit Restaurants

Smart at one location and a guess everywhere else isn’t built for a growing brand.

  • One upsell engine across every store, never a version behind
  • Performance store by store, not just brand-wide
  • Deployed across every location in one move

Smarter Because It’s Connected

An upsell engine that only sees checkout is guessing with half the picture.

  • Learns from online ordering behavior
  • Connected to menu performance and loyalty data
  • Trained on what guests do, not what a rule assumes

See the Impact, Not a Feeling

“It seems like people are buying more” isn’t a number you can act on.

  • See how often a recommendation is shown and bought
  • See the revenue added from recommended items
  • Compare order size with and without a purchased recommendation

Frequently
Asked Questions

It analyzes guest ordering behavior and recommends complementary add-ons during checkout, rather than a fixed, hand-built rule.

No, not to get started. Recommendations are automated and improve on their own. You can still create overrides to spotlight an item or campaign.

It needs historical order data to train on. Once that’s in place, it starts generating recommendations right away.

Yes. The same AI logic runs across every location, with performance visible store by store.

Yes. It’s connected. The AI learns from online ordering behavior, menu performance, and loyalty engagement.

Reporting shows how often recommendations are shown and purchased, the revenue they add, and order size with and without one.

Let Every Cart
Grow on Its Own.

See what each guest is likely to add.

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